Refund Policy

Last updated: June 8, 2025

1. Introduction

At codeprojekt codeprojekt.shop, we strive to provide excellent service and ensure a seamless experience for all our customers. This refund policy outlines the conditions under which refunds are issued and the steps we take to prevent misuse or disputes.

2. Refund Eligibility

  • Non-Delivery of Service: If the package cannot be completed due to technical issues on our end.
  • Incorrect Payment: If the customer mistakenly overpays, and the overpaid amount is verified.
  • Failed Delivery: If the package fails due to system errors and cannot be reprocessed.

3. Non-Refundable Situations

  • Incorrect account details (e.g., user ID, server, or region) provided by the customer.
  • Successful delivery of the package as per order specifications.
  • Orders cancelled by the customer after processing has started.
  • Situations caused by in-game restrictions or bans unrelated to our service.

4. Chargeback Prevention Measures

  • Order Confirmation: Customers must verify all account details before placing an order.
  • Payment Proof: All transactions are logged with time-stamped payment proofs for verification.
  • Delivery Proof: Screenshots or logs of successful package delivery are retained for dispute resolution.
  • Customer Communication: In case of issues, customers are required to contact us at codeprojekt.dev@gmail.com to resolve disputes before initiating a chargeback.

5. Refund Process

  • Refund requests must be submitted within 48 hours of the transaction.
  • Customers must provide the following details for a refund request:
    • Order ID
    • Payment receipt
    • Description of the issue
  • Refunds are processed within 1-7 business days after verification.

6. Dispute Resolution

We are committed to resolving any disputes amicably. In case of a disagreement:

  • Customers are encouraged to contact us directly via email at codeprojekt.dev@gmail.com.
  • We will review the issue and provide a detailed explanation, including transaction proof, to ensure transparency.

7. Abuse of Refund Policy

  • Immediate termination of services.
  • Blacklisting of the customer account from future purchases.
  • Reporting the case to payment processors with evidence to dispute the chargeback.

Contact Us

If you have any questions or need assistance with a refund, please contact us at codeprojekt.dev@gmail.com.